As a consultant in the governance of not-for-profit organizations and churches I am often invited to assist organizations because of some conflict within that is preventing progress and healthy functional relationships.
In my experience there are almost always three elements to these conflicts, all three of which must be dealt with in order to bring the organization or church back to healthy function.
One is an unclear structure. By that I mean that the design of how authority flows from the membership to the Board, to the CEO, to the management team and on to the staff is unclear. Who has how much authority and for what purpose is often assumed, not clarified, and to whom is each person or group accountable.
The other is inappropriate use of power. The vacuum that is created by the lack of clarity is often filled by authoritarian people who take the opportunity to fill the void with personal power plays.
The third is probably the most damaging. In our western culture, largely driven by Christian principles, we prefer dealing with conflict with forgiveness rather than accountability. “Let’s take the high road.”
Very seldom do we recognize that in our organizations, conflict begins with a poorly designed structure which is exacerbated by authoritarian power and the laissez-faire response.
Whenever I encounter conflict within organizations and churches I suggest a four-step approach.